Automation & Operations
LogisticsVisibilityAutomation
Logistics VisibilityAutomation
BuiltAutomation
Real-time order-status scraping connected to more timely customer notification workflows.
Context
Customer communication depends on operational visibility across logistics partners.
Problem
When order status updates are delayed or fragmented, customers receive less timely communication.
Contribution
Scraped logistics partner sites for real-time order status updates and connected those updates to automated user notifications.
Tools used
Web scrapingAutomation workflows
Impact / learning
Improved status visibility and supported more timely customer communication.
Customer communication improves when operational visibility improves.
Future direction
Document the workflow as a customer-experience operations case.